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Refund & Cancellation Policy

Last updated September 18, 2026

Subscriptions

My Souvenirs offers a free tier and optional paid Premium and Premium Plus subscriptions, billed monthly or yearly. Current pricing is always shown in the app before you subscribe. Subscription payments are processed by our payments provider, Paddle (acting as our authorized reseller of record); Paddle handles your payment details directly, we never see or store your card number.

Cancellation

Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel anytime from Settings in the app, there's no need to email us or contact support to do it. When you cancel, you keep Premium access through the end of the period you already paid for, and you won't be charged again after that.

Refunds

You can request a refund within 14 days of your purchase. Payments are processed by Paddle.com Market Limited, our payments provider and Merchant of Record, and refunds are handled in line with Paddle's Refund Policy. To request one, contact us at hello@my-souvenirs.com.

Full terms

This page covers billing specifically. See our Terms of Service for everything else.